Privacy Policy

9408-2484 Québec Inc. — Château Venise, 106, avenue Venise Est, Venise-en-Québec (Québec) J0J 2K0, Canada. Phone: 514-667-5117. Email: info@chateauvenise.com.

We may use personal information to:

• respond to information and quote requests;
• check availability;
• prepare personalized proposals;
• manage bookings and contracts;
• communicate with clients before, during and after a stay or event;
• administer invoicing and payments;
• provide customer service;
• ensure the site's operation and security;
• prevent abuse, fraud and malicious automated activity;
• comply with our legal, regulatory, accounting and tax obligations;
• measure and improve site performance where the relevant technologies have been enabled in accordance with your choices;
• measure the effectiveness of advertising campaigns and carry out remarketing or advertising profiling where the relevant technologies have been enabled in accordance with your choices;
• send our newsletter and other commercial electronic messages where we have consent or another basis permitted by law.

We seek to limit collection to the information necessary for the purposes identified.

When we collect personal information directly through a form or other technological means, we provide or make easily accessible the relevant information regarding, in particular, the purposes of the collection, the means used, the rights of access and correction, the right to withdraw consent where applicable, and the possibility that certain information may be disclosed outside Quebec.

This policy supplements any shorter notices that may appear directly near our forms.

The site may use cookies, pixels, tags, scripts and similar technologies.

Our contact form may in particular ask for your name, phone number, email, company, event type, desired dates, number of participants, number of people staying overnight, number of children, and the content of your message.

The site may also display or embed an availability calendar. Where a third-party service is used to provide this function, certain technical data may be processed by that provider in accordance with its own terms and the measures put in place by Château Venise.

You may choose to subscribe to our newsletter to receive, in particular, our availability, seasonal offers and news.

Where Canada's Anti-Spam Legislation (CASL) applies, Château Venise complies with the applicable requirements regarding consent, sender identification, and the unsubscribe mechanism.

You may withdraw your consent to commercial communications using the unsubscribe mechanism provided in our messages or by contacting us. Unsubscribe requests are processed within the timeframes set out by law.

Withdrawing consent to commercial communications does not prevent us from sending communications necessary for an ongoing request, booking, contract, transaction or stay.

We may keep a record of consent or unsubscribe requests to the extent necessary to demonstrate our compliance.

We do not sell the personal information of our clients or visitors.

We may disclose certain information to service providers or agents where necessary to operate the business, to provide the requested service, or where the law permits it.

Depending on the services actually used, these providers may include in particular:

• Cloudflare: infrastructure, security, bot protection and technical functions;
• Resend: sending transactional emails and, where applicable, electronic communications;
• Google: services which may include Google Calendar, Google Tag Manager, Google Analytics and Google Ads;
• Meta: advertising measurement and services related to Facebook and Instagram where these functions are enabled in accordance with the visitor's choices;
• payment providers, professional, accounting, legal, technology service providers, or other agents necessary for our activities.

Access to information must be limited to the people and providers who need it in the course of their duties or mandate.

Certain technology providers may process, store or make personal information accessible outside Quebec, including in Canada or the United States.

Before disclosing personal information outside Quebec, or where an organization located outside Quebec is retained to collect, use, disclose or retain such information on our behalf, Château Venise applies the requirements of Quebec legislation that are relevant to the situation, including a privacy impact assessment where required and appropriate contractual safeguards.

This assessment takes into account, in particular, the sensitivity of the information, its purpose, the applicable protective measures, and the legal framework of the territory concerned.

Information processed in another jurisdiction may be subject to the laws applicable in that jurisdiction.

Château Venise retains personal information only for as long as necessary for the purposes for which it was collected, subject to applicable legal obligations or authorizations.

Records related to bookings, contracts, invoices and transactions may be kept for as long as necessary to comply with contractual, accounting, tax and legal obligations.

Information related to commercial communications is kept according to its purpose and applicable requirements, including to manage consents and unsubscribe requests.

Once the purposes have been fulfilled and no legal obligation justifies further retention, information is securely destroyed or, where the law permits and applicable conditions are met, anonymized in accordance with legal and regulatory requirements.

Subject to the conditions and exceptions provided by law, you may in particular:

• ask whether we hold personal information about you;
• request access to the personal information you are entitled to;
• request the correction of inaccurate, incomplete or ambiguous information;
• withdraw consent where the processing concerned is based on that consent;
• request that certain uses or disclosures cease, where the law provides for it;
• exercise, where the legal conditions are met, certain rights related to the cessation of dissemination, de-indexing, or re-indexing of information;
• request that certain computerized personal information be provided to you in a structured, commonly used technological format where the right to portability applies.

Any question or complaint regarding the protection of personal information may be addressed to the privacy officer.

We will review the complaint confidentially and in accordance with our internal complaint-handling process.

A person may also contact Quebec's Commission d'accès à l'information (its access-to-information oversight body) if they believe their rights have not been respected.

We apply reasonable security measures having regard, in particular, to the sensitivity, purpose, quantity, distribution and medium of the personal information.

These measures may include access controls, protection of accounts and systems, encryption of communications where relevant, infrastructure security measures, and limiting access to people who need the information in the course of their duties.

However, no method of electronic transmission or storage offers absolute security.

In the event of a confidentiality incident, Château Venise takes reasonable steps to reduce the risk of harm and to prevent a similar incident from happening again.

Where the incident presents a risk that serious harm will result, Château Venise notifies Quebec's Commission d'accès à l'information and the affected individuals in accordance with the applicable requirements.

Château Venise maintains a register of confidentiality incidents in accordance with applicable legislation.

Our booking services and forms intended to organize a stay or event are primarily directed at adults.

We do not knowingly seek to obtain, directly from a child under 14 years of age, consent to the collection of personal information where the consent of the holder of parental authority is required.

In the context of a family booking or event, certain information about children may be provided by an adult where necessary to organize the stay or event.

The site may contain links or integrations to services operated by third parties, including Google services, social media platforms, maps, calendars, videos or other external services.

Where you interact directly with a third-party service, that provider's own practices and policies may also apply.

Château Venise maintains internal policies and practices proportionate to the nature and scale of its activities in order to govern the protection of personal information.

These practices cover, in particular:

• the retention and destruction of personal information;
• the roles and responsibilities of people with access to information;
• the handling of requests and complaints;
• the management of confidentiality incidents;
• the assessment of providers and disclosures of information;
• appropriate security measures;
• privacy impact assessments where required by law.

We may amend this policy to reflect changes in our activities, our providers, our site, our technologies, or applicable legislation.

The date of the last update appears at the top of this document. Where required or appropriate, material changes will be brought to the attention of affected individuals.

9408-2484 Québec Inc. — Château Venise, Privacy Officer, 106, avenue Venise Est, Venise-en-Québec (Québec) J0J 2K0, Canada. Phone: 514-667-5117. Email: info@chateauvenise.com.